Refund policy

All Shelley Christie pieces are individually handmade with care. Due to the handcrafted nature of our earrings, headwear and flowers, slight variations in colour, shape, finish and placement may occur. These variations are part of what makes each piece unique and are not considered faults.

Change-of-mind returns

Please choose carefully, as Shelley Christie does not offer refunds, returns or exchanges if you:

change your mind;
order the wrong item, colour or size;
decide you no longer want the item; or
find a similar item elsewhere.

For hygiene reasons, earrings and headwear cannot be returned or exchanged once they have been worn, tried on or removed from their original hygienic packaging.

Custom-made, personalised, made-to-order or specially altered pieces cannot be returned or exchanged for change-of-mind reasons.

Sale and promotional items are not eligible for change-of-mind returns. This does not affect your rights if an item is faulty or does not meet a consumer guarantee under Australian Consumer Law.

Handmade variations

As each item is handmade, minor variations and irregularities may occur. These may include slight differences in colour, shape, texture, finish, placement or sizing.

These characteristics are part of the handmade nature of the product and are not considered faults unless the item is significantly different from its description or does not meet the guarantees provided under Australian Consumer Law.

Faulty, damaged or incorrect items

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Please inspect your order when it arrives. Contact Shelley Christie as soon as possible if:

the item is faulty;
it arrives damaged;
you receive the wrong item; or
the item is significantly different from its description.

Please email hello@shelleychristiemelbourne.com.au and include:

your name and order number;
a description of the issue; and
clear photographs of the item, packaging and any damage.

Where an item does not meet a consumer guarantee, Shelley Christie will provide the remedy required under Australian Consumer Law. Depending on the nature of the issue, this may include a repair, replacement or refund.

Reasonable return postage costs will be covered where required under Australian Consumer Law.

Damage after delivery

Damage caused by accidental damage, misuse, improper handling, incorrect storage, alterations or normal wear and tear is not considered a product fault.

Where possible, Shelley Christie may offer to repair an item that has been damaged after delivery. Any repair, replacement-material and postage costs will be discussed and agreed upon before work begins.

Proof of purchase

You may be asked to provide proof of purchase, such as your Shopify order confirmation, receipt or another record showing that the item was purchased from Shelley Christie.

Returning an item

Please contact Shelley Christie before returning an item and wait until return instructions have been provided.

Do not send an item back without first contacting us. Items sent to an incorrect address or returned without prior contact may be delayed or may not be accepted.

Where a return is approved, the item must be securely packaged to prevent damage during transit. Please use a tracked postage service and retain your postage receipt.

Refund processing

Where a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days after the refund has been processed for it to appear in your account. Processing times may vary depending on your bank or payment provider.

Exchanges

Shelley Christie does not offer direct exchanges for change-of-mind purchases.

Where an item is faulty or incorrect, any replacement or other remedy will be arranged in accordance with Australian Consumer Law.

European Union orders

If Shelley Christie sells and ships products to customers in the European Union, additional consumer cancellation and return rights may apply.

Certain products, including clearly personalised or custom-made goods and some sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, may be excluded from these rights.