Shipping policy

Order processing

Shelley Christie pieces are handmade and carefully prepared for delivery.

In-stock online orders are generally processed and dispatched within three business days after payment has been received.

Business days are Monday to Friday and exclude Victorian and national public holidays.

During busy periods, collection launches or promotional events, processing may take slightly longer. You will be contacted if there is likely to be a significant delay with your order.

Processing times are separate from Australia Post delivery times.

Custom and made-to-order pieces

Custom-made, personalised and made-to-order pieces will be completed and dispatched according to the timeframe discussed when the order is placed.

Full payment must be received before a custom order is dispatched.

Any completion date provided for a handmade or custom piece is an estimate unless otherwise agreed in writing.

Shipping within Australia

Australian orders are sent using Australia Post.

Available delivery options may include:

Parcel Post: generally 2–6 business days after dispatch; and
Express Post: generally 1–3 business days after dispatch.

Delivery times are estimates only and may vary depending on the destination, postcode, regional location, peak periods, weather events and circumstances outside our reasonable control.

Selecting Express Post provides a faster delivery service but does not reduce the time required to make or prepare your order.

Tracking details will be sent to the email address provided with your order once your parcel has been dispatched.

Urgent orders

If you require an item by a particular date, please contact Shelley Christie before placing your order at:

hello@shelleychristiemelbourne.com.au

We will advise whether the requested timeframe is reasonably achievable.

Selecting Express Post does not guarantee that an order will arrive by a particular event or date unless this has been confirmed with you in writing.

Shipping address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your name, street address, unit number, suburb, state and postcode carefully before completing your purchase.

If you notice an address error, contact Shelley Christie as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Where an order is returned due to an incorrect or incomplete address supplied by the customer, the customer may be required to pay the cost of reposting the order.

Delivery delays

Once an order has been dispatched, delivery is handled by Australia Post.

Occasional delays may occur due to peak delivery periods, severe weather, service disruptions or other circumstances outside our reasonable control.

Shelley Christie will assist with reasonable enquiries or investigations regarding delayed parcels. However, delivery estimates provided by Australia Post are not guaranteed delivery dates.

Please check the tracking information provided before contacting us regarding a delayed parcel.

Lost or missing parcels

If tracking shows that your parcel is delayed or has not arrived within a reasonable period, please contact:

hello@shelleychristiemelbourne.com.au

Please include your name, order number and delivery address.

Shelley Christie will review the tracking information and, where appropriate, lodge an enquiry with Australia Post.

If an order is confirmed as lost, Shelley Christie will work with you to provide an appropriate resolution in accordance with Australian Consumer Law.

Damaged parcels

Please inspect your order when it arrives.

If an item arrives damaged, contact Shelley Christie as soon as reasonably possible at:

hello@shelleychristiemelbourne.com.au

Please provide:

your name and order number;
a description of the damage;
clear photographs of the item;
photographs of the external and internal packaging; and
photographs of the shipping label.

Please retain the item and all packaging while the matter is being assessed, as Australia Post may require these for an investigation.

Where an item is faulty or arrives damaged, your rights and available remedies are set out in our Returns and Refund Policy and under Australian Consumer Law.

Authority to leave and unattended deliveries

Where a customer requests or authorises a parcel to be left unattended, there may be an increased risk of loss, theft or weather damage after delivery.

Please select a secure delivery address wherever possible.

Nothing in this section limits any rights you may have under Australian Consumer Law.

International shipping

International shipping availability, prices and delivery estimates are displayed at checkout where available.

International delivery times vary by destination and shipping service. Estimated delivery times do not include:

order-processing time;
customs inspections;
import processing;
local postal delays; or
delays caused by international service disruptions.

International delivery estimates are not guaranteed.

Customers should ensure that the products they purchase can lawfully be imported into their destination country.

Customs duties and import charges

International orders may be subject to customs duties, import taxes, tariffs, brokerage charges or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee unless expressly stated at checkout.

The customer is responsible for any applicable customs duties, taxes or import charges.

Shelley Christie is not responsible for delays caused by customs authorities or for a customer’s failure to pay applicable import charges.

If an international parcel is returned because import fees were not paid or the parcel was not collected, any refund will be considered after the parcel has been safely returned. Original shipping costs and any return costs may be deducted where permitted by law.

Local pickup and delivery

Complimentary studio pickup is available by prior arrangement.

You will be contacted when your order is ready for collection. Please do not attend the studio until a collection time has been confirmed.

Local delivery within selected Mornington Peninsula areas may also be available where displayed at checkout or agreed upon before placing your order.

Any applicable delivery fee will be shown at checkout or confirmed with you in advance.

Free shipping

Free standard shipping is available on Australian orders over $200, calculated after discounts have been applied.

Free shipping applies to standard Australian delivery only.

Express Post and international shipping are not included and will incur an additional charge.

Occasional free-shipping offers may also be available during selected promotions. Any conditions relating to these offers will be displayed at the time of purchase.